FAQ Ski slope

You need to reserve a time slot online both for skiing and snowboarding independently. Equipment hire is optional, and this can be done while making your reservation: there is always plenty of equipment available. We are ready to welcome you 365 days a year.

You can easily make a change to your visit date or time slot via our webshop or via the link in your booking confirmation. You can do this up to one hour before your original timeslot. We charge a surcharge of € 2.75 per ski pass. Keep your booking number and e-mail address of your order at hand. Need help? You can find an extensive step-by-step plan here.

NB! Changing your visit date and/or timeslot is only possible for your entire order. Do you want to change individual passes? Please contact us, at least 60 minutes prior your visit.

No date changes can be made for tickets that have expired, been cancelled or had a refund.

Ski passes purchased at the checkout are valid only for the day of purchase.

Tickets purchased online via snowworld.com, with a pre-selected date and time slot, are only valid on the chosen date and time slot. Are you unable to attend? Then use our date-change module in the ticketshop, for a fee.

By default, all tickets are subject to 5 minutes of free overtime, after that the rate of €0.35 per minute applies.

No, you can add the preferred equipment to your order during the booking process.

You can make an extra booking in the ticket shop for equipment only. Select the option “Rental equipment”.

Your ski pass timer always stops when you leave the piste within the allotted time. The timer starts running again on your return to the piste. So you can feel free to occasionally leave the piste without the time on your ski pass running out.

Absolutely! You can bring your own board, or hire one from us.

You are only allowed on the piste with a valid ski pass. If you want to be there with your children, partner, family or friends, you must have a ski pass and go skiing or snowboarding yourself. You can of course watch the pistes from our atmospheric piste restaurant. In the meantime, you can enjoy a sandwich, mug of soup, snack or a hot meal. But there's coffee, hot chocolate and apple strudel there ready for you too!

Sizes ski and snowboard material

We always have enough equipment in supply!

SnowWorld enforces a helmet compulsory at all facilities. All guests entering the slopes are required to wear a helmet. Not in possession of a helmet? SnowWorld will provide a SINNER helmet free of charge.

To have your lesson moved, you will need to fill out the form on this page. Select the topic “I have booked a lesson and want to move it”, fill out the form, and our ski school will contact you as soon as possible.

We recommend that you cancel your booked lesson at least 24 hours in advance. If you cancel at least 24 hours before the start of the lesson, we offer you the following options:  

1. The lesson will be rescheduled to another date and time (subject to availability).
2. An online credit will be created for you that remains valid for a year at the latest and can be used at our locations in the Netherlands and Belgium.
3. Finally, a refund of the entire purchase amount can be chosen. 

If a cancellation is made within 24 hours before the start of the lesson, the above options are cancelled. In this case, we offer a refund of 50% of the purchase amount regardless of the reason for cancellation. 

If we are not notified of the cancellation in writing before the lessons starts, all possibilities for compensation expire.

To use a credit for tickets, contact our customer service. Please do so by phone/e-mail. 

The credit for our lessons and courses can be redeemed on this website. Need help? You can find an extensive step-by-step plan here.

You can book a catch-up lesson at a reduced rate, or enter the course freely with your ski pass. 

Please note: This catch-up lesson can only be scheduled if you have cancelled before the lesson starts, and is always subject to availability. The catch-up lesson must take place before the next course lesson.

Yes, up to 4 people can participate in one lesson. Our advice is to book this lesson with participants of the same level and age group.

Unfortunately, this is not possible, for each lesson you will have to choose between skiing or snowboarding. If you want to learn both, you will need to book separate lessons.

You can only pay with card at our location. Cash is unfortunately not accepted.

The temperature is -5°C on the pistes at SnowWorld. Warm clothing is recommended, and gloves are compulsory. A helmet is compulsory.

You can hire a ski suit and helmet from us, while gloves are available for purchase only.

Yes, you can hire a ski suit, boots, and helmet. Gloves can be purchased.

There are always plenty of lockers available to store your things. You pay € 2,50 a time.

Dogs are welcome at SnowWorld, provided they are accompanied and on a lead. Dogs are not allowed on the pistes.

From our restaurant, spectators can easily watch what's happening on the pistes.